Refund policy

1. Unused eSIMs

If the QR code has not been installed and no data has been used, you can request a full refund within 30 days of purchase.

2. Technical failures

If a plan cannot connect in a destination we list as covered and our support team cannot fix it, we refund the plan in full — even if it was installed.

3. Not refundable

• Plans that have been activated and used, once the validity period has started.
• Devices that are carrier-locked or do not support eSIM.
• Expired plans that were never installed after the 30-day window.

4. How to request

Email support@tryroamly.shop with your order reference. Approved refunds are returned to the original payment method, normally within 5–10 business days.